Customer Success Manager-Facebook Ads

Job Title: Customer Success Manager-Facebook Ads
Location: Chicago IL-Remote/Hybrid

About Us:

Predictive Sales AI is at the forefront of transforming the home services industry with AI-driven software. We empower businesses to make smarter decisions, increase efficiency, and unlock new growth opportunities. As part of our growth, we are seeking an experienced Customer Success Manager-Facebook Ads who thrives in a fast-paced, innovative environment.

Are you passionate about supporting business growth through innovative products that are reshaping the industry? At Predictive Sales AI, we're revolutionizing the home services market with cutting-edge AI-driven software, and we’re looking for a talented Customer Success Manager-Facebook Ads to join our dynamic team. If you're passionate about advancing financial practices while supporting tech-focused clients, we want to hear from you!

Job Overview:

As a Customer Success Manager-Facebook Ads at Predictive Sales AI, you will be responsible for driving client success by ensuring they fully leverage the capabilities of our AI-driven software and digital marketing solutions. You will act as the primary point of contact for a portfolio of clients, helping them maximize their investment in the PSAI platform. Your key focus will be on guiding clients through the setup and execution of paid social media campaigns (primarily on Facebook), while continuously optimizing these campaigns to deliver maximum return on investment (ROI).

This is a strategic and highly collaborative role that blends customer success, digital marketing expertise, and business development. The ideal candidate will have a passion for working closely with clients, coaching them on best practices, and delivering exceptional value that drives long-term satisfaction and growth.

Key Responsibilities:

• Client Relationship & Retention: Be the trusted advisor for a portfolio of clients, building strong, long-lasting relationships, ensuring high satisfaction, and proactively addressing any concerns to foster continued success with the PSAI platform.
• Facebook Ads Strategy & Optimization: Coach clients on developing, executing, and optimizing high-performing Facebook Ad campaigns. This includes guiding them through ad setup, audience targeting, budget allocation, creative best practices, and continuous performance analysis (CTR, ROI, cost per lead, etc.).
• PSAI Platform Expertise: Become an expert in the PSAI platform's full suite of AI-driven tools and features. Educate clients on how to integrate the software effectively into their digital marketing strategy to achieve specific business outcomes.
• Performance Analysis & Reporting: Regularly review client campaign performance metrics and KPIs, providing actionable insights and data-driven recommendations for improvement. Work collaboratively to adjust strategies to meet and exceed client business objectives.
• Strategic Digital Marketing Advisor: Advise clients on holistic digital marketing strategies, emphasizing how our AI tools can enhance their paid social efforts and overall lead generation.
• Cross-Functional Collaboration: Partner closely with our product, sales, and marketing teams. Provide valuable client feedback to inform product enhancements, share best practices, and contribute to client success stories and educational content.
• Identify Growth Opportunities: Proactively identify opportunities to expand service utilization and present relevant new features, services, and upgrades that align with evolving client needs.

Desired Traits:

We are looking for an individual who is organized, proactive, and detail-oriented. In this role, you will work closely with teams across the company. Here’s what we’re looking for:

• Strong analytical and problem-solving abilities.
• Highly organized, with a keen eye for detail and accuracy.
• Excellent oral, written, and interpersonal communication skills.
• Demonstrated ownership and follow-through on tasks.
• Customer service-focused with a solution-oriented approach.
• Professional demeanor and composure.

Required Skills and Experience:

• 2+ years of dedicated Customer Success Management experience.
• Proven hands-on experience with Facebook Ads Manager and Facebook Business Manager, including setting up, managing, and optimizing various campaign types.
• Experience writing, testing, and analyzing paid social ad campaigns with a focus on ROI.
• Direct experience dealing with clients, ideally in a B2B or B2C setting.
• Exceptional communication (written and verbal), presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities, capable of interpreting data to drive actionable insights.
• Highly organized, detail-oriented, and able to manage a diverse client portfolio effectively.
• Customer service-focused with a proactive, solution-oriented approach.
• Fundamental understanding of the digital marketing landscape, including search marketing principles.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking company that values creativity and encourages the exploration of new ideas.
• Professional Growth: Access opportunities for continuous learning and career advancement within a supportive and dynamic team.
• Comprehensive Benefits: Enjoy a competitive salary, performance-based bonuses, flexible work arrangements, and a robust benefits package.
• Collaborative Culture: Work in a team-oriented environment where collaboration and mutual respect drive our success.

If you're ready to be part of an innovative, growth-oriented team, apply today!

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