Information Collected from Users
Spectrum, or where relevant, a designated service provider, collects information that you choose to provide or we receive from other sources. This may include Personal Information or Sensitive Personal Information that you provide through the Services, on third-party websites and applications when subscribing to the Services, through requesting certain Spectrum services or products, when downloading our e-books or webinars, or by submitting the information to enter a sweepstakes, contest, or other promotion.
We may collect and we have collected, within the past 12 months, the following categories of Personal Information about consumers. Personal Information we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed below.
|Category of PIC||Examples of PI||Categories of Sources from which PI was collected||Purposes for PI Collection|
|Identifiers||Real name, postal address, unique personal identifier, online identifier, IP address, email address, account name, or similar identifiers||
|Personal information||Name, address, telephone number||
|Characteristics of protected classifications||Age and date of birth, sex, gender||
|Commercial Information||Products and services purchased, obtained, or considered||
|Internet or other electronic network activity information||Internet or other similar activity, browsing history, search history, information about a consumer’s interaction with a website, application logs, device data, or advertisement||
|Audio, electronic, or similar information||Audio recordings of customer service calls||
|Inferences from PI collected||Customer profiles reflecting preferences||
|Other Information||The contents of communication you send to us by phone, email, text, online chat, etc.||
In addition, we may collect, use, and disclose your Personal Information as required or permitted by applicable law. We do not treat deidentified data or aggregated consumer information as Personal Information, and we reserve the right to convert, or permit other to convert, your Personal Information into deidentified data or aggregate consumer information.
Although it is our preference to minimize the collection of Sensitive Personal Information, it is possible that we may collect or may have collected, within the past 12 months, the categories of Sensitive Personal Information about consumers that are indicated in the chart below. The Sensitive Personal Information we collect may vary depending on the nature of your interactions with us and may not include all of the examples listed.
|Category of Sensitive Personal Information||Information Source||Purpose|
|Personal Information the reveals a consumer’s financial information||
Sources of Personal Information
Information Collected Automatically: We may use various tools and technologies like cookies and web server logs to collect information automatically on the Services. This information may include IP addresses, device identifiers, browser characteristics, operating system details, internet service provider details, language preferences, referring URLs, time and length of visits, and pages viewed.
Information Collected from Other Parties: Personal Information may also be obtained from other parties authorized to provide the information, from activity on the Services, and from other parties with whom we work, such as service providers, business partners, advertisers, advertising technology providers, advertising servers, data analytics providers, and social network. For example, if you choose to link your social media or other third-party accounts to our Services, we may obtain your Personal Information from these sources.
Usage Data and Websites Activity
We automatically collect and analyze information in connection with the actions you take on the Websites and in connection with the Servies (“Usage Data”) to improve the Websites, Services, and user experience. This Usage Data may be associated with your username and profile. The lawful bases for processing your Personal Information in this manner include Spectrum’s legitimate interest, compliance with legal obligations, and the performance of a contractual relationship with you.
How We Use the Information We Collect
We may use your Personal Information in the following circumstances:
Disclosure of Information
This chart shows the categories of Personal Information that may have been disclosed to our service providers and contractors for commercial or business purposes.
|Category of Personal Information||Recipients||Purpose|
|Characteristics of protected classifications||
|Internet or other electronic network activity||
|Audio, electronic, or visual information||
|Inferences from PI||
|Sensitive Personal Information||
|Account log-in and financial account||
If you provide your mobile phone number to us, we may ask for your consent to receive text message alerts from us containing product/service, event, or promotional information in a text or SMS message (“Text Messages”). The Text Message program allows users to receive SMS/MMS mobile messages by users affirmatively opting into the program. Your consent to receive Text Messages is not required to purchase services from us.
Cookies and Online Tracking Technologies
Your Choices About Your Information
We strive to provide you with the appropriate choices regarding the Personal Information you provide to us. We have created the following mechanisms to provide you choices and control over your information.
Your Legal Rights
You have the right to:
We may not accommodate a request to change information if we believe that the change would violate any law or legal requirement or cause the information to be incorrect.
Your California Privacy Rights“Shine the Light” Law
California residents with whom Spectrum has an established relationship have the right to request certain information with respect to any Personal Information Spectrum may have shared with third parties for their direct marketing purposes. Alternatively, Spectrum may provide a cost-free means to opt-out of such sharing. Spectrum has opted to provide you with a cost-free means to opt out of such sharing. If you do not want Spectrum to disclose your Personal Information to other companies for their marketing purposes, please contact us using the form at www.spectruminc.com/contact-us/.
For California residents under the age of 18 and registered users of the Websites and Services, California law provides that you can request the removal of content or information you posted on Websites. Any such request should be sent to us using the form at www.spectruminc.com/contact-us/ along with a description of the posted content or other information to be removed. Be advised, however, that applicable law may not permit us to completely or comprehensively remove your deleted content or for other reasons as set forth in this California law.
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Under CCPA and CPRA, California residents variously may be able to exercise additional rights listed below in accordance with the laws of the State of California: Right to Correct, Right to Know, Right to Delete and Right to Opt Out.
Right to Correct. If you believe that Personal Information or Sensitive Personal Information we maintain about you is inaccurate, you have the right to request that we correct that information.
Right to Know. You have the right to request that we disclose the following information for the 12-month period prior to the request date. Consumer requests of this nature may be made no more than twice in a 12-month period. You have the right to know what Personal Information we have collected about you, which includes:
The categories of Personal Information we have collected about you, including:
Where required by law, we will provide this information in a portable and, if technically feasible, readily usable format.
Right to Delete Your Personal Information. You have the right to request that we delete Personal Information and Sensitive Personal Information we collected from you, subject to certain exceptions. Under the CCPA and CPRA, we may decline to delete your Personal Information under certain circumstances, for example, if we need the Personal Information to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for legitimate internal business purposes (including maintaining business records), to comply with law, or to exercise or defend legal claims. Note also that we are not required to delete your Personal Information that we did not collect directly from you.
Right to Opt Out of Sales and Sharing of Personal Information. You have the right to opt out of the sale of your Personal Information and Sensitive Personal Information, and to request that we do not share your Personal Information and Sensitive Personal Information for cross-context behavioral advertising. To opt-out, please contact us using our form at www.spectruminc.com/contact-us/. Please note that opting-out of the sale of your information for interest-based advertising purposes does not mean you will stop seeing ads, including interest-based ads, and your information that was collected and sold prior to 90 days before your opt-out request may be further used and sold for interest-based advertising purposes
Alternatively, to submit a request to exercise any of your California privacy rights, please contact us using our contact form at www.spectruminc.com/contact-us/.
Right to Limit Use and Disclosure of Sensitive Personal Information. We do not use or disclose Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under the CCPA and CPRA.
Rights Related to Automated Decision-Making. You have the right to opt out of automated decision-making, including profiling, that we use to evaluate certain personal aspects relating to your performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
Right to Non-Discrimination for the Exercise of Your Privacy Rights. If you choose to exercise any of your privacy rights under the CCPA and CPRA, you also have the right not to receive discriminatory treatment by us.
You may use an authorized agent to submit requests. We do not discriminate against a user if they exercise any of the rights available under the CCPA or CPRA. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data and permitted under the law. In addition, we may offer you financial incentives for the collection, sale and retention and use of your Personal Information and Sensitive Personal Information as permitted by the CCPA and CPRA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. Please note that participating in incentive programs is entirely optional. You will have to affirmatively opt-in to the program and you can opt-out of each program (i.e., terminate participation and forgo the ongoing incentives) prospectively by following the instructions in the applicable program description and terms. We may add or change incentive programs and/or their terms by posting notice on the program descriptions and terms linked to above so check them regularly. We will not fulfill a request pursuant to CCPA or CPRA unless you have provided sufficient information for us to reasonably verify you are the consumer about whom we collected Personal Information and/or Sensitive Personal Information. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded, or overly burdensome.
We do not sell the Personal Information and Sensitive Personal Information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to Personal Information or Sensitive Personal Information sales may opt-out of future sales at any time.
Please note that while CCPA and CPRA rights do apply to Personal Information collected from job applicants and employees, this policy only covers those individuals in their capacity as users of our website. Separate privacy disclosures will be made to these parties during their application and onboarding processes.
Your Nevada Privacy Rights
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to www.spectruminc.com/contact-us/.
Your Colorado, Connecticut, and Utah Privacy Rights
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
To exercise any of these rights please submit a request to www.spectruminc.com/contact-us/. To appeal a decision regarding a consumer rights request previously denied by us which you believe we denied in error, you may appeal for reconsideration of your request using our email at firstname.lastname@example.org.
Your Virginia Privacy Rights
This section provides information specific to Virginia consumers, including how to exercise their rights under the Virginia Consumer Data Protection Act (“CDPA”). Terms defined in the CDPA that are used in this section shall have the same meaning as in the CDPA.Additional Disclosures of Personal Data
Targeted Advertising. We may process your Personal Data for targeted advertising (as the term is defined in the CDPA). To opt out, please contact us at www.spectruminc.com/contact-us/.
Sales of Personal Data. We do not sell (as the term is defined in the CDPA) your Personal Data.Your Virginia Privacy Rights
Right to Access and Data Portability. You have the right to confirm whether we are processing your Personal Data, to access your Personal Data, and to obtain a copy of Personal Data you provided to us in a portable format.
Right to Correct. You have the right to request that we correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and our purposes for processing it.
Right to Delete. You have the right to request that we delete your Personal Data.
Right to Opt Out. You have the right to opt out of the following uses of your Personal Data: (a) targeted advertising; (b) the sale of Personal Data; and (c) profiling in furtherance of decisions that produce legal or similarly significant effects.
Right to Appeal. Sometimes we are unable to process requests relating to your Personal Data, in which case, your request will be denied. If you are a resident of Virginia whose privacy rights request has previously been denied by us and you believe we denied it in error, you may appeal for reconsideration of your request using our email at email@example.com.
Please note that if you make a privacy rights request, we will retain the Personal Data submitted in connection with your request for recordkeeping purposes.
Transfer of Information to the United States
The Websites are owned and operated by Spectrum in the United States. If you are located outside the United States, please be aware that information we collect, including Personal Information and Sensitive Personal Information, may be transferred to, processed, and stored in the United States. By using the Websites or Services, or providing us with any information, you consent to the transfer to and the processing, and storage of your information in the United States. Please be aware that the United States and jurisdictions other than the one in which you are located may not provide the same level of data protection as considered adequate in your country. Note also that your Personal Information and Sensitive Personal Information may be available to the US Government or its agencies under legal process in the United States.
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information or Sensitive Personal Information to the Websites. We do not knowingly collect Personal Information or Sensitive Personal Information from children under 13 on the Websites. If you are under 13, do not use or provide any information on the Websites or through any of its features, register on the Websites, make any purchases through the Websites, use any of the interactive or public comment features of this Websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name, social media nametag, or username you may use. If we learn we have collected or received Personal Information or Sensitive Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us using our online form at www.spectruminc.com/contact-us/.
You must be 18 years of age or older to purchase any content, product, or service offered by us through the Services. We do not otherwise knowingly collect Personal Information and Sensitive Personal Information from anyone under the age of 18 without permission. California residents under 16 years of age may have additional rights regarding the collection and sale of their Personal Information or Sensitive Personal Information. For more information, please see the “Your California Privacy Rights” Section above.
Links to Third Party Materials
Spectrum Communications & Consulting LLC.
120 E Palmetto Park Road
Boca Raton, FL 33432
Learning how to run a business by the numbers will give you the ability to make smart decisions backed by accurate data. This recorded webinar is available for viewing at your own convenience.