At
Predictive Sales A.I., we are inspired by our customers every day and seek to
understand how we can better improve their lead generation needs. For our Customer
Success Manager role, we are looking for passionate, people-centric new team
members who find great pride in generating success and growth for their clients.
This team member will have a keen eye for detail as both a subject matter
expert on PSAI and its full suite of tools as well as a digital marketing coach
educating our clients on the best strategies to continue driving their
successes. Similarly, this new team member will have a natural talent for
business development in helping us grow our client relationships and the
services that we provide for them. If helping clients to continue achieving
success is your passion, feel free to read on!
Responsibilities
As
PSAI’s Customer Success Manager, you will:
- Become
a subject matter expert on our PSAI software as well as help to educate
our clients on how to use PSAI to achieve optimal results
- Coach
our clients on executing paid media campaigns (primarily with Facebook) including but not limited to
account setup, strategy development, as well as regularly meeting with
clients to review results and recommend new strategies as their needs
evolve
- Evaluate
key metrics and, in turn, implement strategies that will improve clients’ experiences
with our software
- Work
hand-in-hand with cross-functional team members to improve overall client
performance
- Calculate
and report on our customer’s return on investment and other essential
KPI’s
- Work
on behalf of our clients to create mutually beneficial partnerships with other
online entities and businesses
- Act
as the champion of the PSAI platform by retaining client accounts as well as
upselling new opportunities and programs within Spectrum/ PSAI to our existing
clients.
Some
Characteristics That Define You
As
a Customer Success Manager at PSAI, you will wear many different hats in order
to properly manage our clients’ needs and grow their businesses. Here are just
a few different things that will define you:
- Organized. You will be
in charge of multiple different accounts and multiple different projects
within those accounts. In order to yield the best results for your
clients, you need to keep those projects organized and manage your time
effectively.
- People
person. You
live to make your clients smile and understand how to handle them properly
when you don’t.
- Active
Listener. To talk the
talk is a prized skill, but so is listening. We want you to treat this position
like a consultative process, one in which our customers have a problem and we
have their answer. That means you must be able to sit back and listen to the
issues our clients are having in order to truly understand the products and
services that will solve them.
- Self-Starter. Taking initiative and finding new
solutions to complex problems is the name of the game here at PSAI. Utilizing
your self-starter/ strategic mindset will help you and your clients go far.
- Leader. You will be responsible for
leading your clients and their continued success through the tools we provide.
Similarly, you will help to guide your colleagues down a similar path to
success as well.
- Analytical. In order to solve problems and
build innovative new solutions for our clients, it is essential that you know
how to take an idea and analyze it from all of its angles.
Required
Skills and Experience
We’re
looking for Customer Success Managers who have:
- A
Bachelor’s Degree in marketing, business, or a related field
- Knowledge
and firsthand experience with the search marketing industry
- At
least 2 years of professional Paid Social experience (Facebook preferred)
- Experience
writing and testing paid ad campaigns
- Experience with Facebook Ad Manager and Facebook Business Manager
- Exceptional
communication skills, both verbal and written
- Experience
in dealing directly with clients, ideally B2C clients
- Familiarity
and prior experience with Content Management Systems. Prior work with
Wordpress a big plus.
- Prior
project management experience preferred
- A
fundamental understanding of HTML and CSS a plus
Benefits
Being
the dynamite Customer Success Manager that you are, we understand that in order
to stay fresh all day you need a good work-life-play balance. To make sure
that’s possible this full-time position comes with a highly competitive salary
and unparalleled benefits including:
- Comprehensive
medical & dental insurance
- Retirement
planning & company matching
- Generous
PTO, including sick days & holidays
- A
state-of-the-art office environment
- Year-round
gym memberships
- Paid
continuing education
- Casual
dress code
- Flexible
scheduling
- Free-Lunch-Friday
- Company
sponsored parties and group activities outside of the office
Apply
for our Customer Success Manager position and feel your impact with Spectrum/
PSAI today!
