What happens when your team is great—but too busy to answer the phone? For Remarkable Installations, a fast-growing remodeling company focused on bathrooms and basements, the answer was simple: add a new team member that doesn’t take breaks, doesn’t clock out, and never misses a call.

Their new “employee”? The AI Call Center Agent from Predictive Sales AI. “It gives us the ability to take pressure off our staff without having to hire anyone else,” said Jamie Lee, Director of National Accounts. “We treat it like an additional scheduler. That’s how valuable it’s been for us.”

Handling the Calls That Get Missed

Before adding the AI Call Center Agent, Remarkable Installations faced the same challenge many remodelers do: missed opportunities due to unstaffed hours, overflow, and admin overload.

“We’d get leads late at night or on the weekends when no one was around,” Jamie said. “And internally we asked, do we really need to hire a whole other person just to catch these calls?”

Now, they don’t. The AI Call Center Agent handles call overflow automatically and is available 24/7. It’s trained on real industry scripts, qualified to handle objection-based conversations, and can identify, qualify, and route leads in real time—no human needed.

Custom Support with Predictive Sales AI

Another key benefit? The Predictive Sales AI team didn’t just hand off the tool—they worked side by side to make it work for Remarkable Installations. “We had a few small hiccups, but the support has been incredible,” Jamie said. “Calls were reviewed, changes were made fast, and the process has been smooth the entire time.”

With help from Predictive Sales AI, the AI Call Center Agent Agent was customized to handle unique requirements like avoiding commercial property leads, recognizing specific keywords, and directing unqualified inquiries to the right team.

Helping Your Team Stay Focused

Whether it’s screening out spam, answering after-hours, or freeing up live schedulers, the AI Call Center Agent is now a core part of the Remarkable Installations team. “We’ve been overly impressed,” Jamie said. “It’s saving time, saving money, and helping our people focus on what matters.” Contact Predictive Sales AI today to learn more!